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FAQ

Shipping

Please allow up to 5 business days for order verification and processing, and an additional 5 business days for delivery*.

We are not responsible for any lost, stolen or damaged shipments. These are estimated time frames and are not guaranteed. *

Return policy

All sales are final. We do not issue refunds, accept cancellations, or allow exchanges to be made as this are special releases made in limited quantity. All shipping fees and international duty/tax are non-refundable.

Purchase for Personal Use Only

Buyers may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. Maximum number of orders is 2. Please see below for bulk purchasing. We reserve the right to refuse orders for any reason without explanation.

Bulk Purchase

Coming soon. Please use the “Contact” part of our website to request more information.

In Person Orders

In Person orders are available for customers around the GTA and Ottawa areas. Please follow the “Contact” part of our website to inquire about this feature before placing an order.

Privacy

We respect our customer’s account information as private and confidential information and will never share it with any outside affiliates or individuals. User information is secured and encrypted with the Secure Sockets Layer Software. The information we collect for orders includes name, e-mail address, billing address, phone number, credit card, internet protocol (IP) address, and geographical region. By providing this information to us, the buyer represents that they own and consent to our use of such personal data. We use this information to verify and process orders, to collect payment and bill for our services, and to contact and respond to buyer’s requests regarding sales and support. At any time, the buyer has the right to withdraw or decline consent. If the buyer does not provide the requested information, we will not be able to provide services to them.